Terms & Conditions

Acceptance

These terms of use apply to the use of this website by you.  By accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out.  The acceptance of these terms and conditions is implied by the consumer when goods are ordered online, in writing or via phone.  Access to this website is only permitted in accordance to these terms and conditions. All orders placed are strictly in accordance to these terms and conditions.
 

Intellectual property and use of website

The copyright, trademarks and other intellectual property rights contained within this site are owned by or licensed to Internal Edge Pty Ltd as trustee for BJ & MA Gill Family Trust  Trading As De La Madele ABN 84 560 210 507 and unless authorised, the use or misuse of them is forbidden. Material and content contained by the website is available for personal, non commercial use only.  Any other use of the materials and content of this website is prohibited.
 

Privacy Policy

We are committed to protecting your privacy. Authorized employees within the company on a need to know basis only use any information collected from individual customers to provide our products and services.  Please read our Privacy policy and be aware that we may change this Privacy Policy in the future. The revised versions will be uploaded onto our website, so please check back from time to time.
 

Registration

You agree that the personal information which you are required to provide when registering as a customer is true, accurate, current and complete in all respects. You agree to notify us immediately of any changes to the personal information by contacting us by e-mail online@delamadele.com.au. You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.
 

Payments

All prices are in Australian Dollars with GST included in the listed price (excluding delivery fees and charges). Payments may be made by VISA, MasterCard, Paypal or Direct Bank Transfer.
 

Refunds and exchanges

Please read our returns and exchanges policy.
 

Delivery

Estimated Delivery Times are an approximation only and vary according to products. Please ensure you read product information for estimated delivery times. We make a concerted effort to ensure the estimated delivery times are met. On occasions delivery times may be extended due to factors out of our control. In this scenario we will contact the purchaser and maintain well informed communication with regards to new estimated delivery times.   Please ensure you have read our shipping and handling policy.
 

Age Restriction

No orders will be accepted from persons ages 16 or under.  When you order these products online, you are confirming that you're of the legal age and that the information you have provided us is true and accurate.
 

Links to third party sites

There are links on this site to other websites that may be of interest to you. Please note that we are not responsible for the information contained on those websites. Each site have their own terms and conditions that you should familiarise yourself with. We will not be held responsible or liable for any direct or indirect loss or damages caused or alleged to have been caused by your use, of, or reliance on, any content, goods or services available on an external site. Any concerns regarding an external link, should be directed to its responsible site administrator or webmaster.
 

Orders

We reserve the right to accept or reject an order for any reason due to unavailability of product; an error in the price, image or the product description; or error in your order.
 

Cancellation of an order

Due to the nature of wallpaper and fabric orders, these cannot be cancelled once the order has been accepted and confirmed by us. Custom made and bespoke items cannot be cancelled once the order has been accepted and confirmed by us. Orders for other items including; wall art, rugs, cushions and furnishings that are not custom made can be cancelled by emailing online@delamadele.com.au up to 24 hours after order has been placed.
 

Product Information

When placing information onto our website, we will take reasonable care in ensuring that all details, prices, product images and descriptions displayed are correct at the time. While we have made every attempt to show textures, appearances and colours of our products as accurately as possible, what you see will vary depending on your monitor and computer equipment.  We encourage our shoppers to request samples when they are available. It is your responsibility to check all details & aspects of your order are correct, & suitable for your requirements. Including: measurements, dimensions, product features, access to your home or unit and the physical ability to have delivery access.
 

Samples

Wallpaper and fabric sample are available for order. A maximum of 6 samples can be ordered. Samples are charged at $2.00 each, which includes shipping and handling. If your project requires more than 6 sample pieces please contact us.  Samples may take 1 -4 weeks depending of the origin of sample.  Sample sizes are not within our control and can vary.
 

Urgent Orders

Urgent orders may be available for some of our products reducing the estimated delivery time. To enquire about an urgent orders contact us via email or phone. Urgent orders will incur additional fees and charges which will be quoted to you upon request.
 

Wallpaper and fabric quantities

De La Madele recommends you seek the advice of a professional wallpaper installer, upholster, and curtain maker or sewer when calculating the quantity of wallpaper or fabric you require. We accept no responsibility for incorrect quantities ordered.  It is the responsibility of you the consumer to ensure you have read the relevant details and purchased the correct quantity.
 

Product Unavailability

If any of the products you have ordered are unavailable, or should events occur beyond our reasonable control, we reserve the right to cancel your order. In such circumstances we will inform you via email as soon as possible.
 

Website changes and unavailability

We may change or update this website and the terms and conditions at any time. Your use of this website after notice will constitute your deemed acceptance of such changes. We will not accept responsibility if this site is unavailable to you as a result of computer downtime, malfunction or other factor/s beyond our control.
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Disclaimer/Limitation of Liability

Your use of this website is at your own discretion. Internal Edge Pty Ltd TA De La Madele (i) makes no warranties or representations about this website or any of the content; (ii) accepts no responsibility for any loss suffered by you or anyone else in connection with the use of this website or content and; (iii) does not guarantee that this website will not cause damage or is free from viruses or any other defects or errors. We exclude, to the maximum extent permitted by law, any liability which may arise as a result of the use of this website or the content contained within it. Where liability cannot be excluded, any liability incurred by De La Madele in relation to the use of this website or the content, is limited as provided under the Australian Consumer Law.
 

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